What you will accomplish

On event day, you will mark attendees as checked in so your team knows who arrived, who is still expected, and whether a ticket was already used.

This guide is for staff at the door or front desk. You do not need technical skills—only the event page open on a phone, tablet, or computer.

When to use this guide

Use check-in when:

• Customers arrive with a QR code or ticket code from email or their phone.
• You need a head count for food, parking, or capacity limits.
• Paid tickets should only be used once.

Before you start

• The social event is already created. If not, follow Create a social event first.
• Customers received the event link, RSVP confirmation, or ticket email before they arrive.
• If you plan to scan QR codes, use a device with a working camera and allow the browser to use it when asked.
• Have a backup plan: you can search the attendee list or type a ticket code by hand.

Step 1: Open the event detail page

1. Open Marketing & Events

   Go to Marketing & Events.

2. Find the event

   On the Calendar tab, click the event name. You can also use the search box or filter to Events if the calendar is busy.

3. Confirm you are on the event detail page

   The page shows the event title, attendance numbers, an attendee table, and action buttons such as Check in, Edit, and Share.

   The web address looks like /dashboard/social-events/ followed by the event id.

Expected result: You see how many people are Going, Maybe, or Can't Go, and a searchable list of attendees.

Step 2: Open the check-in screen

1. Click Check in

   On the event detail page, click Check in near the top of the page.

2. Review the check-in page

   The check-in page helps you scan a QR code or type a ticket code. You will confirm the attendee name before marking them as arrived.

Step 3: Check in one attendee

1. Choose how to look up the ticket
   • Camera / QR: Tap the scanner option and point the camera at the customer's QR code.
   • Manual entry: Type the short ticket code exactly as shown in the customer's email (letters and numbers, no spaces).
2. Review the match

   Read the name, email, RSVP status, and ticket status on the screen. Make sure it is the person in front of you.

3. Click Check in

   Click Check in to mark them as arrived.

   Expected result: The screen confirms success. The attendee list on the event detail page updates to show they are checked in.

If the attendee does not have a QR code

1. Go back to the event detail page

   Use the browser Back button or open the event again from Marketing & Events.

2. Search the attendee list

   Use Search attendees... and type the person's name or email.

3. Check RSVP status

   Confirm they appear as Going (or the status your facility uses for confirmed guests).

4. Use manual code entry when available

   If the customer has a ticket code in email, open Check in again and type the code by hand.

5. Ask a manager before making exceptions

   If the person is not on the list, pause and ask a manager. Do not add walk-ins unless your facility policy allows it.

After check-in

• Watch Going and capacity numbers so your team knows how full the event is.
• Use Filters & Settings on the attendee list if you need to sort or narrow a long list.
• After the event, send a thank-you campaign or review request to attendees who had a good experience.

Troubleshooting

What to do next

Send a follow-up with Create a campaign, or ask for feedback with Request and manage reviews.