Events overview

The Events setup controls the repeatable work your facility performs. Examples include storage intake, vehicle pickup, delivery, wash, detail, inspection, maintenance, customer visits, and internal shop tasks.

Use this section when you want the app to guide your team through the same process every time. Good event setup helps staff know what to do, helps customers book the right services, and keeps photos, reminders, schedules, and records consistent.

Most event setup starts from Settings > Events & schedule. Those choices affect Schedule, Cars, Parking Spots, customer notifications, photo documentation, contracts, and staff workflows.

Events and schedule settings page showing services and event types, closed days, default texts and emails, reminders, photo rules, and bookable resources — Events & schedule is where admins control the services, reminders, photo rules, and resource tools that support appointments and workflows.

What you can set up from Events

Event types - reusable service or workflow names such as Storage Intake, Detail Appointment, Vehicle Pickup, or Maintenance.
Customer access - decide which event types customers can request from customer-facing booking pages.
Photos and checklists - require staff to capture the right proof before an event is finished.
Scheduling rules - set duration, availability, reminders, closed days, and booking behavior.
Bookable resources - prevent overbooking limited items such as bays, lifts, rooms, staff time, or equipment.

How event setup fits together

Think of an event type as the instruction card for a repeatable task.

For example, a Detail Appointment event type can say:

Customers are allowed to book it.
The appointment takes 2 hours.
A detail bay is required.
Staff must take before-and-after photos.
The customer receives reminder messages before the appointment.

Once that event type is set up, your team can use it again and again without rebuilding the process each time.

Recommended setup order

Create or review event types
Start with the services and workflows your team uses most often. Each event type should have a clear name, description, customer access setting, and status. Read the guide
Set scheduling rules and booking options
Decide when the event can be booked, how long it takes, how much notice your team needs, and whether customers should choose service options. Read the guide
Add closed days
Block holidays, team training days, facility maintenance, or any date when customers should not book appointments. Read the guide
Choose customer messages and reminders
Decide which emails, texts, and reminders customers should receive before and during the event. Read the guide
Add photo rules for proof of work
Add photo requirements for events where condition, damage, or completed work should be documented. Read the guide
Set up bookable resources if capacity matters
Add resources when a service depends on something limited, like one lift, two detail bays, or a specific staff member. Read the guide
Test with a real appointment
After setup, create a test appointment from Schedule or a test event from a car record. Confirm your team sees the right fields, reminders, photos, and resource behavior. Read the guide

How-to guides

Configure event types - create or edit the services and workflows your facility schedules.
Configure scheduling and booking options - set available hours, options, duration, buffer time, notice, and capacity.
Set closed days for events - block holidays and dates when bookings should not be accepted.
Set up event notifications and reminders - choose customer emails, texts, and reminder timing.
Configure photo rules - require photos by zone and part so documentation is complete.
Set up bookable resources - add bays, rooms, lifts, staff, or equipment that limit scheduling capacity.
Test an event setup - confirm the setup works before customers or staff depend on it.

Related areas of the app

Use Schedule for day-to-day calendar work. Use Cars when an event is about one vehicle. Use Social Events for social events, RSVPs, tickets, and check-in.

What success looks like

After your Events setup is in good shape:

Staff choose from clear event names instead of guessing.
Customers can only request services that are ready for booking.
Appointments use the right duration, reminders, and availability.
Required photos and checklists appear during the workflow.
Limited resources are easier to protect from double booking.