What you will accomplish

You will block dates when your facility—or one specific service—should not accept new bookings.

Common examples include holidays, staff training days, facility maintenance, private events, severe weather closures, or any day your team cannot support appointments.

Closed days stop new customer bookings on those dates. They do not automatically cancel appointments that were already on Schedule.

There are two kinds of closed days:

• Whole-shop closed days block bookings for the entire facility.
• Event-specific block out dates block one event type, while other event types can still be booked.

Before you start

• Make sure you have admin access to Settings > Events & schedule.
• Know whether the closure affects the whole facility or only one service.
• Write a short reason, such as Thanksgiving, Detail bay maintenance, or Staff training.
• If appointments already exist on that date, review them before adding the closed day.

Add a whole-shop closed day

Whole-shop closed days are best when the entire facility is closed.

1. Open Events & schedule

   Go to Settings > Events & schedule.

2. Find Closed days for the whole shop

   Scroll to Closed days for the whole shop.

   This section controls facility-wide closure dates.

3. Choose the date

   Click the closed date on the calendar.

   You can only choose dates that are not already blocked.

4. Add a reason

   In Reason (optional), type a short note that explains the closure.

   Examples: Christmas, Facility maintenance, or Team training.

5. Click Add Block Out Date

   Click Add Block Out Date.

   Expected result: The date appears in the UPCOMING list beside the calendar, with the reason you typed (if you added one). The date also looks marked on the small calendar so your team can spot it quickly.

Add a block out date for only one event type

Use this when one service is unavailable but the rest of the facility is open.

Example: Your detail bay is closed for maintenance, but vehicle pickup appointments are still allowed.

1. Open the event type

   Go to Settings > Events & schedule, find the event type, and click Edit.

2. Scroll to Scheduling

   Find the Scheduling section.

   This is where the event type stores its own availability rules.

3. Use Block Out Dates

   In Scheduling, scroll to Block Out Dates.

   Click the date on the small calendar, type a short reason (for example Detail bay maintenance), then click Add Block Out Date.

   Expected result: The date shows in this event type's block out list. Other event types can still accept bookings on the same day if they are not blocked separately.

4. Click Save Changes

   Click Save Changes at the bottom of the page.

   Expected result: The block out date applies the next time someone tries to book this event type.

5. Verify on Schedule

   Open Schedule, click Schedule Event, choose this event type, and pick the blocked date on the calendar.

   Expected result for customers: Online booking should show Unavailable or no open times on that date.

   Expected result for staff: You may still see time slots because staff can override rules when a manager approves. Use Continue anyway only when you mean to book outside normal rules.

See closed days on the Schedule calendar

Your team can spot facility-wide closed days without opening Settings.

1. Open Schedule

   Go to Schedule.

2. Switch to Month view

   Click Filters & Settings, choose Calendar under View Mode, then click Month. Move to the month that includes your closed day.

   Expected result: Blocked dates may show a special marker or styling on the month grid so staff know bookings are limited that day.

3. Compare with customer booking

   If customers book online, test the same date from your public booking page. Customers should not be able to finish a booking on a whole-shop closed day.

   Why this matters: The month view helps staff plan; the customer test confirms outsiders cannot book when you are closed.

Remove a closed day you no longer need

1. Open Events & schedule

   Go to Settings > Events & schedule and scroll to Closed days for the whole shop (or open the event type for a service-specific block out).

2. Find the date in the list

   Look in the UPCOMING list (whole shop) or the event type's block out list.

   Expected result: You see the date and reason you added earlier.

3. Remove the block out

   Move your pointer over the date row in the UPCOMING list. Click the X (remove) control that appears on the right.

   Expected result: The date disappears from the list and new customer bookings can use that day again—if your normal scheduling hours allow it.

Check existing appointments before closing a day

Closed days prevent new bookings, but your team should still check the schedule for appointments that were already created.

1. Open Schedule

   Go to Schedule.

2. Go to the date you plan to close

   Use the calendar controls to view that date.

3. Review existing appointments

   Look for customer visits, pickups, deliveries, service work, or internal tasks.

4. Reschedule or cancel if needed

   If the closure affects an existing appointment, update it before relying on the closed day.

   For help, see Update, assign, or reschedule an event or Cancel or delete a scheduled event.

What success looks like

After setup:

• The closed date appears in the block out dates list.
• Customers cannot choose that date for affected bookings.
• Staff understand why the date is closed because the reason is clear.
• Existing appointments were reviewed and handled separately if needed.

Common mistakes to avoid

• Do not use a whole-shop closed day when only one service is unavailable.
• Do not assume closed days cancel existing appointments. Review the Schedule page.
• Do not leave the reason blank if your team may forget why the date was blocked.
• Do not block a past date unless you are cleaning up records. It will not help future booking availability.

Troubleshooting

What to do next

After closed days are set, review Configure scheduling and booking options to make sure normal available days and hours are correct. Then run Test an event setup on both an open day and a closed day.