Product update
Profile phone numbers for text alerts
Add or update your mobile number on Your profile so staff text notifications can reach you—with clear prompts when SMS is unavailable.
Text alerts only work when the number on file is yours and valid.
Why we built it
Staff text notifications for schedule and activity alerts send to the phone on each teammate’s profile, not the facility’s customer-facing SMS line. Profile phone numbers for text alerts makes that number easy to add and update under Your profile, validates international formatting on save, and shows clear guidance in notification settings—Add a phone number in Profile—when someone tries to turn on Text without a number on file.
Who it is for
- Technicians and front-desk staff who want SMS for assigned or scheduled work.
- Admins helping teammates finish setup from Settings → Team.
- Anyone pairing personal alerts with facility defaults in More flexible staff notifications.
What you can do
- Open Your profile and edit Phone—changes save inline with validation.
- In Notifications, enable Text once a profile phone is present; the channel description reads SMS to the phone on your profile.
- See Add a phone number in Profile under the Text toggle when SMS is unavailable instead of a silent failure.
- Keep email and push independent—missing phone does not block other channels.
How it fits your day
Facility SMS for customers (Inbox, campaigns) uses the team phone in Communications. Staff alert texts use your profile mobile—two different numbers, two different purposes. Update your profile after a phone change so overnight alerts still reach you.
Get started
Go to Your profile, save a valid mobile number, then open Notifications and turn Text on for Assigned to me or your preferred mode.
Questions about this update?
Book time with our team or browse the rest of the changelog.