Feature Spotlight
Omni Channel Inbox
Centralize every email, call, and text message with a unified customer inbox.
Unified inboxConversation historyFaster responses
Why teams rely on it
Keep every conversation in one place so your team never loses context when helping customers.
Unified inbox for email, phone calls, and text messages
Conversation history linked to each customer profile
Assignment and status tracking for every inquiry
Faster response times with templates and notes
Channel consolidation
See email, calls, and texts in one thread tied to the customer record.
Team assignments
Route inquiries to the right staff with status and ownership.
Response tools
Use templates and internal notes to reply faster and consistently.